After-sales Policy

Please rest assured that the quality of IONKINI products are reliable. And quality check will be conducted before they are shipped to you.

IONKINI products are covered with 1-year warranty. And we provide after-sales solutions based on different needs of our clients. Here are some alternatives for your reference:

Option A: Repairing and replacement service will be provided within one year. The defects shall be sent to us first. The replacement products will be shipped together with your next order. The cost (including postage, tax & etc) that is incurred during returning defects and sending back replacement shall be billed evenly by both sides.

Option B: 2% more replacement products will be shipped along with the order to cover potential risks of defect. 

For further detail about our after-sales service term, please contact us.